Frequently Asked Questions
Tariff Notice 09.2019:
Tariffs are taxes that are placed on products imported from certain countries increasing the cost of the product, which is passed onto the consumer. Over the past year we have experienced increase in tariffs on merchandise made in China. On September 1, 2019 additional tariffs were levied against certain products we carry. We are doing everything within our means to limit the effect, but we have no choice but to raise prices on certain items.
Account:
Product:
Ordering:
Shipping:
Returns:
Account Help:
Where do I create an account?
You can create an account in two places.
If you are already an A&A Global customer, and this is your first time registering online, click on the “Sign In/Register” icon in the top right corner of the site. Then, click on the "Get Started" button under Current Customer Account Access. Here, you will enter your account number, total amount of your last invoice, and the security code on the page.
The second place is when placing an order. At the bottom of the shopping cart, find the “Create an Account” section and enter your desired Username and Password. Click the “Create Account & Checkout” button. Now you have an online account and you are ready to complete your order.
What are the benefits to opening an account?
By opening an account with us online, you can:
- review your account and past orders
- print invoices
- keep track of newly released products
- create and maintain favorites lists
- manage ticket values
- receive electronic packing lists (EPL) with each order
As an account holder, you will receive special offers, and coupons helping you save time and money.
Are there any charges for opening up an account?
It is completely free to create an account.
If I am a current customer, how do I create an account?
You're half way there! If you are already an A&A Global customer and this is your first time registering online, click on the “Sign In/Register” icon in the top right corner of the site. Then, click on the "Get Started" button under Current Customer Account Access. Here, you will enter your account number, total dollar amount of your last invoice, and the security code on the page. If you are missing or uncertain about any information, please contact your Account Manager for assistance at 1.800.638.6000.
The awesome part is once you sign in, you will see your entire order history from all orders either placed on the website or through one of our account managers.
If I am a new customer and want to create an account, how do I do that?
When you open an account you will have continuous access to your information, be able to place orders on your schedule, track orders, and receive promotions and sales offers.
Open a new account when you place your first online order. At the bottom of the shopping cart, find the “Create an Account” section and enter your desired Username and Password. Click the “Create Account & Checkout” button. Now you have an online account and you are ready to complete your order.
What if I have a question? Can I talk to a person?
Absolutely! We pride ourselves on personalized customer service and close relationships with all our customers. Call 1.800.638.6000 to speak with an account manager, or email contact@aaglobal.com for a quick email response.
Where do the orders ship from?
Our main warehouse is in Baltimore, MD and we have another facility in Orlando. You can order from whatever warehouse that is closest to you. If the product you are looking for is in the drop-down selection, then select that as your shipping warehouse.
How can I pay for my order?
We accept MasterCard, Visa, American Express, and Discover Card. Your card is authorized at the time of sale for the order plus freight. If you would like open a line of credit with us, please download the credit application. Once it is complete, sign and return to contact@aaglobal.com. Open accounts are typically Net 30.
Product:
What product lines do you offer?
A&A Global is your vending and redemption warehouse. We carry toys, novelties, costume jewelry, figurines, hi-bounce balls, candy and gum for vending. For redemption and amusement, we have a huge variety of prizes including: arts and crafts, sports, boys, girls, popular movie items, plush toys, merchandiser kits, as well as inflatable balls. Our website is easy to navigate and provides amazing search tools - we have what your customers want and what you need.
How can I get more information on an item?
Once you find the product you are looking for on the gallery page, click the title or image of the item and it will bring you to the product page. Here, you will find a complete description of the item and important bullet points giving you even more information. It’s that easy. If you need more information, you can always call 1.800.638.6000 or email contact@aaglobal.com.
What are your product safety policies?
All products that we manufacture are safe and adhere to U.S. federal, state, and local laws. Our products are tested by an independent internationally renowned third party testing agency; meeting and exceeding requirements established by the Consumer Products Safety Commission (“CPSC”) and conform to the Consumer Product Safety Improvement Act (“CPSIA”) of 2008. Certificates of compliance are available upon request. Products that require age graded labeling are done so, this way you can always pick the appropriate toy.
Can items be customized with my logo?
We delight in servicing all of our customers, and are happy to provide custom items. But please be aware, custom projects require high minimums and can take some time to complete. To see if we can meet your requirements, please call 1.800.638.6000 to speak with an account manager who can guide you through the process.
What is an electronic packing list? How do I get started with one?
Chances are if you do not know what an EPL (electronic packing list) is, you do not need one. These electronic files are designed for redemption and amusement centers that use Property Management P.O.S. systems. Companies that provide these systems are Embed, Intercard, and SACOA.
If you have a P.O.S. system, you’ll need an EPL. This is a file that is emailed to you with all the items that were shipped with pricing and ticket information. You can sign-up yourself on the website to become one, or just call and speak with your account manager. On the website, simply click on the “Make Me an EPL Customer” button during checkout. It’s fast, easy, and free!
Ordering:
Do you accept orders from outside the United States?
International orders cannot be processed online and must be placed by telephone. Please contact an Account Manager at 1.410.252.1020 outside the U.S. or toll free within the U.S. or Canada at 1.800.638.6000. If you prefer electronic communications, please fill out our Contact Form and a representative will reach out to you as soon as possible.
What is the minimum amount for an online order?
There is a $25 order. Keep in mind, however, with smaller orders come higher percentages in shipping charges. The more you buy, the more you save!
When are online orders processed?
Online orders are sent in real time to the appropriate warehouse and generally ship the next business day.
I am a current customer; will I still have my account manager?
Absolutely! It is our goal to provide you with the best possible service, selection, quality, and value. Place your orders online anytime - whenever it’s convenient for you. Your account manager is always only a phone call away. Your account manager is in tune with trends and can provide product recommendations on based on your needs to help grow your business.
Am I still able to place a phone order?
Absolutely! If ordering electronically is not your thing, then call us toll free at 1.800.638.6000 or on our direct line at 1.410.252.1020.
How long will my saved cart be available for me to access?
Abandoned carts are “emptied” after thirty (30) days.
What happens if a product is out of stock?
We try very hard to keep our shelves filled with amazing products, but sometime we just run out. In that case, a product will show “Out of Stock.” If you would like to order an out of stock item, simply click on the “Add to Watch List” link. We will notify you via email when the product is back in stock.
What happens if a product is on backorder?
You can add a product to your Watch List by clicking the “Add to Watchlist” link. You will be notified via email when the product is back in stock.
Can I add items to an existing order?
No. Once your order is placed, it is immediately submitted for processing to our warehouse(s). For additional items, you must place a new order.
What are the methods of payment?
Your credit card transactions are secured, encrypted, and PCI compliant. We accept Visa, MasterCard, American Express and Discover. If you have an open account, we can just simply bill you for the order and send a statement at the end of the month. If you prefer to get terms, please ensure that you have an active account in our system. Download the credit application, complete it and send it to your account manager or contact@aaglobal.com.
Will I be charged tax?
We are required by state and local municipalities to collect sales tax on their behalf for all states except for Alaska, Delaware, Missouri, Montana, New Hampshire and Oregon. Customers exempt from sales tax must have a valid re-seller’s permit or certificate on file with us prior to placing any orders.
Customers who have a re-sale certificate, but shipping to a different state where they are not registered as a re-seller will be charged the respective state’s sales tax. Please send tax exempt documentation to taxcertificates@aaglobal.com.
If you are charged sales tax for your order, and provide us the necessary documentation after the fact, you must claim the credit on your state sales tax return. For more information regarding sales tax, please visit the website of the state(s) where you are planning on re-selling.
When will I receive an invoice number?
After you check out, you will receive an updated invoice via email. You can also print your order confirmation screen at the time of check out.
How will I be able to track my order?
You will receive emails as your order is shipped, moving, and delivered.
Shipping:
What is your shipping policy?
Please refer to our Sales Terms and Conditions.
What will be the shipping cost of my order?
New Customers will pay their freight charges at the time of check out. Existing customers will receive an estimate, but the actual shipping charges will be billed at the time of processing. Please contact a sales representative for further details.
Do you offer rush deliveries?
Yes! We offer Overnight, Early, Next Day Saver, 2 Day, and Ground. Just select your shipping method at checkout.
Can I ship to a P.O. Box?
Unfortunately, we do not ship to P.O. Boxes.
Can I have multiple shipping addresses in my online account?
Yes. To manage your address book, simply login and then click Account Information > My Account. Here, you can add, edit, or delete shipping address. You can also add a new address during checkout. It will be automatically saved to your account when you order has been completed.
What do I do if my shipment is damaged or I don't receive everything that I ordered?
If you have a problem, please send a detailed email to contact@aaglobal.com or contact our customer service department at 1.800.638.6000.
Returns:
What is your return policy?
Please see our Sales Terms and Conditions for more information.
